How to fix greyed out Roundcube mail

When managing emails on your hosting account with Roundcube webmail, may have encountered the issue of mails being greyed out in your inbox. This issue usually occurs after a server transfer due to incorrect configuration and can be easily resolved by altering the existing Roundcube configuration. Understanding how to troubleshoot and resolve this issue is essential to maintaining a smooth email experience.

In this short guide learn how to access Roundcubes settings and resolve this issue.

1. First start off by logging into your cPanel account.

2. From your cPanel control panel click Email Accounts in the Email section as shown below.

Email section in cPanel showing accounts highlighted
Email section in cPanel

3. Now from the email accounts list click check email to enter that email account and alter its settings.

Email accounts list in cPanel
Email accounts list

4. After that you can press on by clicking settings which has a cog icon beside it as below.

Settings in roudcube webmail
Settings in Roundecube

5. Finally follow the steps shown in the image below to enable the compact on logout setting which should resolve the issue of greyed out email in roundcube.

Fix server settings in roundcube
Enabling compact on logout
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